✦ LIBER ✦
The service recovery paradox: justifiable theory or smoldering myth?
✍ Scribed by Magnini, Vincent P.; Ford, John B.; Markowski, Edward P.; Honeycutt, Earl D.
- Book ID
- 121761824
- Publisher
- Emerald Group Publishing Limited
- Year
- 2007
- Tongue
- English
- Weight
- 294 KB
- Volume
- 21
- Category
- Article
- ISSN
- 0887-6045
No coin nor oath required. For personal study only.