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The role of self-service technologies in restoring justice

✍ Scribed by Anna S. Mattila; Wonae Cho; Heejung (Cheyenne) Ro


Book ID
116618659
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
370 KB
Volume
64
Category
Article
ISSN
0148-2963

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## Abstract This study examines the role of consumer technology paradoxes within the context of self‐service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in