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The role of post-use trust in the acceptance of a technology: Drivers and consequences

✍ Scribed by Blanca Hernández-Ortega

Book ID: 116907975
Publisher: Elsevier Science
Year: 2011
Tongue: English
Weight: 369 KB
Volume: 31
Category: Article
ISSN: 0166-4972
DOI: 10.1016/j.technovation.2011.07.001

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## Abstract The present research is an attempt to better understand the role of trust in the adoption of technology‐based service channels, namely Internet and phone banking. The study conceptualizes and measures trust, distinguishing the cognitive and affective component of trust (the trusting bel