The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study

✍ Scribed by Yee, Rachel W.Y.; Lee, Peter K.C.; Yeung, Andy C.L.; Cheng, T.C.E.

• Book ID: 120684244
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 279 KB
• Volume: 141
• Category: Article
• ISSN: 0925-5273
• DOI: 10.1016/j.ijpe.2011.12.012