The relationship between staff burnout/distress and interactions with residents in two residential homes for older people
✍ Scribed by Helen Jenkins; Chris Allen
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 121 KB
- Volume
- 13
- Category
- Article
- ISSN
- 0885-6230
No coin nor oath required. For personal study only.
✦ Synopsis
Objective:
The main hypothesis was that staff burnout/distress would be negatively associated with the quantity and quality of social interactions between staff and residents. the subsidiary hypothesis hypothesis was that 'perceived involvement in decision-making' among staff would be positively associated with the quantity and quality of staff-resident interactions.
Design:
Cross-sectional and within-group. standardized self-report questionnaires completed by staff; and non-participant, time-sampling observation and coding of staff-resident interactions. setting. two independent (not-for-profit) residential care homes for older people in the uk.
Participants:
18 out of 24 residential workers completed questionnaires.
Measures:
The 12-item general health questionnaire (ghq-12); the maslach burnout inventory (mbi); the perceived involvement personal questionnaire (pipq); and the quality of interactions schedule (quis).
Results:
Staff who reported higher levels of personal accomplishment (ie lower levels of burnout on the personal accomplishment subscale) exhibited significantly more staff-resident interactions; and staff who perceived more involvement in decisions relating to their work showed significantly fewer negative staff-resident interactions. staff distress, emotional exhaustion and depersonalization were not found to be significantly related to the quantity or quality of staff resident interactions.
Conclusions:
The results provide some support for the hypotheses. it appears that levels of personal accomplishment and perceived involvement in decision-making among staff may significantly influence the quantity and quality of staff-resident interactions in residential settings. however, the causal relationships are uncertain, and replication of these findings is required in other contexts.