The Project ManagementCommunications Toolkit Second Edition
Contents
Preface
Chapter 1 The Nature of Project Communications
The Role of the Project Manager in Communications
Common Communications Problems and the Communications Model
Selecting the Right Tools
References
Chapter 2 Project Communications Technology
Computer-Based Technology
Project Management Software
E-Mail
Project Websites and Information Sharing Sites
Web-Based Communications
Audio Technologies
Teleconferencing
Voicemail
Video Technologies
Videoconferencing and Web Conferencing
Video-/Snapshot Phone
Traditional Media
Conclusion
Chapter 3 Communication Tools in the Initiating Processes
Approvals
Purpose
Application
Content
Approaches
Considerations
Business Case
Purpose
Application
Content
Approaches
Considerations
Business Justification
Purpose
Application
Content
Approaches
Considerations
Cost Case
Purpose
Application
Content
Approaches
Considerations
Cost Estimate
Purpose
Application
Content
Considerations
Customer Requirements
Purpose
Application
Content
Project Requirements Document Outline
Approaches
Considerations
Feasibility Analysis
Purpose
Application
Content
Approaches
Considerations
Forecasts
Purpose
Application
Content
Approaches
Considerations
Impact Analysis
Purpose
Application
Content
Approaches
Considerations
Mission Statement
Purpose
Application
Content
Approaches
Considerations
Organization Chart
Purpose
Application
Content
Approaches
Considerations
Press Release
Purpose
Application
Content
Approaches
Considerations
Project Charter
Purpose
Application
Content
Approaches
Considerations
Project Proposal
Purpose
Application
Content
Approaches
Considerations
Project Request
Purpose
Application
Content
Approach
Considerations
Quality Policy
Purpose
Application
Content
Approaches
Considerations
Risk Models
Purpose
Application
Content
Approaches
Considerations
Scope Statement
Purpose
Application
Content
Approaches
Considerations
Statement of Work
Purpose
Application
Content
Approaches
Considerations
System Requirements
Purpose
Application
Content
Approaches
Considerations
References
Chapter 4 Communications Tools in the Planning Processes
Budget Plan
Purpose
Application
Content
Approaches
Considerations
Change Control Plan
Purpose
Application
Content
Approaches
Considerations
Communications Plan
Purpose
Application
Content
Approaches
Considerations
Comprehensive Test Plan
Purpose
Application
Content
Approach
Considerations
Cost Baseline
Purpose
Application
Content
Approach
Considerations
Data Flow Diagrams
Purpose
Application
Content
Approaches
Considerations
Design Specifications
Purpose
Application
Content
Approaches
Considerations
Development Plan—Personal/Individual
Purpose
Application
Content
Approaches
Considerations
Development Plan—Strategic
Purpose
Application
Content
Approaches
Considerations
Document Control Plan
Purpose
Application
Content
Approaches
Considerations
Goals and Objectives
Purpose
Application
Content
Approaches
Considerations
Help Desk Procedures
Purpose
Application
Content
Approaches
Considerations
Human Resource Plan
Purpose
Application
Content
Approaches
Considerations
Issues Log/Issue Management Plan
Purpose
Application
Content
Approaches
Considerations
Kickoff Meeting Agenda
Purpose
Application
Content
Approach
Considerations
Milestone Chart/Milestone List
Purpose
Application
Content
Approaches
Considerations
Performance Baseline
Purpose
Application
Content
Approaches
Considerations
Project Customer Presentations
Purpose
Application
Content
Approach
Presentation Outline
Considerations
Project Management Plan
Purpose
Application
Content
Approaches
Considerations
Project Plan
Purpose
Application
Content
Approaches
Considerations
Project Schedule
Purpose
Application
Content
Approaches
Considerations
Quality Management Plan
Purpose
Application
Content
Quality Management Plan Outline
Approach
Considerations
Quality Metrics
Purpose
Application
Content
Approach
Considerations
Resources Plan
Purpose
Application
Content
Approach
Considerations
Responsibility Matrix
Purpose
Application
Content
Approach
Considerations
Risk Management Plan
Purpose
Application
Content
Risk Management Plan Outline
Approach
Risk Management Plan Outline Sample
Considerations
Risk Mitigation Plan (Risk Response Plan)
Purpose
Application
Content
Approach
Considerations
Schedule Baseline
Purpose
Application
Content
Approach
Considerations
Schedule Management Plan
Purpose
Application
Content
Schedule Management Plan
Approach
Considerations
Schematics/Blueprints
Purpose
Application
Content
Approaches
Considerations
Scope Document
Purpose
Application
Content
Scope Document
Approach
Considerations
Scope Management Plan
Purpose
Application
Content
Scope Management Plan
Approach
Considerations
Stakeholder Assessment Matrix
Purpose
Application
Content
Considerations
Stakeholder Management Plan
Purpose
Application
Content
Annotated Stakeholder Management Plan Outline
Approach
Considerations
Task List
Purpose
Application
Content
Approach
Considerations
Team Charter
Purpose
Application
Content
Team Charter Outline
Approach
Considerations
Testing Plan
Purpose
Application
Content
Test Plan Outline
Approach
Considerations
Work Breakdown Structure
Purpose
Application
Content
Approach
Considerations
References
Chapter 5 Communications Tools in the Executing Processes
Acceptance Test Results
Purpose
Application
Content
Approach
Considerations
Action Item Register
Purpose
Application
Content
Approach
Considerations
Change Requests and the Change Request Log
Purpose
Application
Content
Approach
Considerations
Data Dictionaries
Purpose
Application
Content
Approach
Considerations
Effort Statement
Purpose
Application
Content
Approach
Considerations
Gantt Chart
Purpose
Application
Content
Approach
Considerations
Memos
Purpose
Application
Content
Approach
Considerations
Presentations
Purpose
Application
Content
Approach
Considerations
Problem Resolution
Purpose
Application
Content
Approach
Considerations
Prototype
Purpose
Application
Content
Approach
Considerations
Risk Register
Purpose
Application
Content
Approach
Considerations
Scope Change Control Form
Purpose
Application
Content
Approach
Considerations
Technical Documents
Purpose
Application
Content
Approach
Considerations
Work Results
Purpose
Application
Content
Approach
Considerations
Chapter 6 Communications Tools in the Controlling Processes
Control Book
Purpose
Application
Content
Approach
Considerations
Dashboard Report (e.g., Scorecard)
Purpose
Application
Content
Approach
Considerations
Earned Value Analysis
Purpose
Application
Content
Approach
Considerations
Issues List
Purpose
Application
Content
Approach
Considerations
Meeting Minutes
Purpose
Application
Content
Approach
Considerations
Performance Reports
Purpose
Application
Content
Approach
Considerations
Progress Report
Purpose
Application
Content
Approach
Considerations
Recovery Plan
Purpose
Application
Content
Approach
Considerations
RYG/RAG Tool/Analysis
Purpose
Application
Content
Approach
Considerations
Status Reports
Purpose
Application
Content
Approach
Considerations
Summary Reports
Purpose
Application
Content
Approach
Considerations
Team Report
Purpose
Application
Content
Approach
Considerations
Variance Report
Purpose
Application
Content
Approach
Considerations
References
Chapter 7 Communications Tools in the Closing Processes
As-Built Drawings
Purpose
Application
Content
Approach
Considerations
Final Report
Purpose
Application
Content
Approach
Considerations
Final Variance Analysis
Purpose
Application
Content
Approach
Considerations
Formal Acceptance Document
Purpose
Application
Content
Approach
Considerations
Lessons Learned
Purpose
Application
Content
Approach
Considerations
Phase or Project Closeouts
Purpose
Application
Content
Approach
Considerations
Project Archives
Purpose
Application
Content
Approach
Considerations
User Acceptance Documents
Purpose
Application
Content
Approach
Considerations
Chapter 8 Implementing Communications Tools
Stakeholder Considerations
Organizational Considerations
Verbal Communication
Informal Verbal Communication
Formal Verbal Communications
Evaluating Communications Effectiveness
About the Author
Index