Table of Contents......Page 5
Preface......Page 9
Acknowledgements......Page 15
Part One--The People Capability Maturity Model: Background, Concepts, Structure, and Usage......Page 19
1.1 What Is the People CMM?......Page 21
1.2 Why Do We Need a People CMM?......Page 23
1.3 What Is the Process Maturity Framework?......Page 26
1.4 How Did the Process Maturity Framework Spread?......Page 29
1.5 Why Did the People CMM Emerge in the Software Industry?......Page 30
2.1 Organizational Maturity......Page 33
2.2 Maturity Levels in the People CMM......Page 34
2.3 Behavioral Characteristics of Maturity Levels......Page 36
3.1 Process Area......Page 47
3.2 The Process Areas of the People CMM......Page 48
3.3 Process Area Threads in the People CMM......Page 60
4.1 Structural Components of the People CMM......Page 65
4.2 Maturity Levels......Page 66
4.3 Process Areas......Page 67
4.4 Goals......Page 68
4.5 Practices......Page 70
4.6 Required, Expected, and Informative Components......Page 76
5.1 Applying Professional Judgement......Page 79
5.2 Interpreting the Practices......Page 81
5.3 Organizational Roles and Structure......Page 88
5.4 Institutionalization Issues......Page 94
5.5 Maturity Level Concerns......Page 95
6.1 Uses of the People CMM......Page 101
6.2 The IDEAL Life Cycle Model for Improvement......Page 102
6.3 People CMM as a Guide for Improvement......Page 104
6.4 People CMM as a Basis for Assessments......Page 107
6.5 Implementing a People CMM-Based Improvement Program......Page 117
Part Two--Process Areas of the People Capability Maturity Model......Page 123
The Managed Level--Maturity Level 2......Page 125
Staffing......Page 127
Communication and Coordination......Page 159
Work Environment......Page 179
Performance Management......Page 197
Training and Development......Page 225
Compensation......Page 243
The Defined Level--Maturity Level 3......Page 261
Competency Analysis......Page 263
Workforce Planning......Page 285
Competency Development......Page 309
Career Development......Page 325
Competency-Based Practices......Page 345
Workgroup Development......Page 365
Participatory Culture......Page 397
The Predictable Level--Maturity Level 4......Page 419
Competency Integration......Page 421
Empowered Workgroups......Page 441
Competency-Based Assets......Page 465
Quantitative Performance Management......Page 489
Organizational Capability Management......Page 511
Mentoring......Page 543
The Optimizing Level--Maturity Level 5......Page 566
Continuous Capability Improvement......Page 568
Organizational Performance Alignment......Page 600
Continuous Workforce Innovation......Page 620
Appendices......Page 646
Appendix A: References......Page 648
Appendix B: Acronyms......Page 658
Appendix C: Glossary......Page 662
Appendix D: Practice-to-Goal Mappings for People CMM Process Areas......Page 682
Staffing......Page 687
Communication and Coordination......Page 689
Work Environment......Page 691
Performance Management......Page 693
Training and Development......Page 695
Compensation......Page 697
Competency Analysis......Page 699
Workforce Planning......Page 701
Competency Development......Page 703
Career Development......Page 705
Competency-Based Practices......Page 707
Workgroup Development......Page 709
Participatory Culture......Page 711
Competency Integration......Page 713
Empowered Workgroups......Page 715
Competency-Based Assets......Page 717
Quantitative Performance Management......Page 719
Organizational Capability Management......Page 721
Mentoring......Page 723
Continuous Capability Improvement......Page 725
Organizational Performance Alignment......Page 727
Continuous Workforce Innovation......Page 729
Appendix E: Change History......Page 732