The next available agent: work organisation in Indian call centres

✍ Scribed by Mohan Thite; Bob Russell

• Book ID: 111046509
• Publisher: John Wiley and Sons
• Year: 2010
• Tongue: English
• Weight: 122 KB
• Volume: 25
• Category: Article
• ISSN: 0268-1072
• DOI: 10.1111/j.1468-005x.2009.00235.x