✦ LIBER ✦

The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

✍ Scribed by Jochen Wirtz; Anna S Mattila; Rachel L.P Tan

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The impact of affect on service quality

✍ Jiang, Ying; Lu Wang, Cheng 📂 Article 📅 2006 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 111 KB

The impact of service failures on custom

✍ Mattila, Anna S. 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 135 KB

An Examination of the Moderating Influen

✍ Samuel Aryee 📂 Article 📅 1999 🏛 SAGE Publications 🌐 English ⚖ 128 KB

Positive affect moderates the impact of

✍ Spassova, Gerri; Isen, Alice M. 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 201 KB

Impact of value congruence on affective

✍ Zhang, Jing; Bloemer, Josée 📂 Article 📅 2011 🏛 Emerald (MCB UP ) 🌐 English ⚖ 133 KB

The impact of internal communication sat

✍ Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena; Hadžić, Olga; Terek, E 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 255 KB