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The moderating effects of environment and structure on the satisfaction—tension—influence network

✍ Scribed by Michael J. O'Connell; L.L. Cummings

Book ID
103325866
Publisher
Elsevier Science
Year
1976
Weight
910 KB
Volume
17
Category
Article
ISSN
0030-5073

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## Abstract The purpose of the present study is to test the moderating effect of on‐line experience on antecedents to on‐line satisfaction and on the relationship between on‐line satisfaction and loyalty. A survey (__n__ = 836) was conducted to test the differences between high and low online exper