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The moderating effect of occupation on the perception of information services quality and success

✍ Scribed by Hollis Landrum; Victor R. Prybutok; Xiaoni Zhang


Book ID
108094821
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
434 KB
Volume
58
Category
Article
ISSN
0360-8352

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## Abstract The research in the area has largely ignored the moderating effects of the customer trait, self‐efficacy, on the electronic service quality model. This study examines the degree to which electronic service quality dimensions influence overall service quality, which in turn affects custo