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The model underlying the measurement of the impacts of the IIC on the end-users

✍ Scribed by Goodhue, Dale

Publisher
John Wiley and Sons
Year
1997
Tongue
English
Weight
75 KB
Volume
48
Category
Article
ISSN
0002-8231

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✦ Synopsis

that for a technology to have a positive impact on performance, it must not only be utilized, but it must also be a satisfactory tool for the critical tasks at hand. As a counter example, Pentland (1989) found that IRS auditors had positive attitudes toward PCs and utilized them extensively, but that the PCs had little positive impact on their performance, or even negative impacts. According to Pentland, this may have been because PCs were utilized for inappropriate tasks, that is, tasks where the technology was not a good fit with task needs. If either the tasktechnology fit of the technology or its utilization is lacking, the technology will not improve performance.

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