𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The Linkage between Employee and Patient Satisfaction in Home Healthcare

✍ Scribed by Robert J. Rosati; Joan M. Marren; Denise M. Davin; Cynthia J. Morgan

Book ID
118099000
Publisher
John Wiley and Sons
Year
2009
Tongue
English
Weight
182 KB
Volume
31
Category
Article
ISSN
1062-2551

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## Abstract Using store‐level panel data for a major supermarket company, we investigate the linkages between employee attitudes, customer satisfaction, and sales performance, while controlling for observed and unobserved differences across stores. We find that employee attitudes positively affect