The Lessons Learned Handbook. Practical Approaches to Learning from Experience

✍ Scribed by Nick Milton (Auth.)

• Publisher: Chandos Publishing
• Year: 2010
• Tongue: English
• Leaves: 191
• Edition: 1
• Category: Library

✦ Synopsis

The phrase "lessons learned” is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.

• The book is a practitioner-level guide to the design and the mechanics of lessons learned processes
• Takes a holistic approach, tracking lessons from identification to reapplication
• Makes the case for the assignment of actions for learning

✦ Table of Contents

Content:
Front matter, Pages i,iii
Copyright, Page iv
List of figures and tables, Pages ix-x
Acknowledgements, Page xi
Preface, Page xiii
1 - Introduction – learning lessons, Pages 1-11
2 - Elements of a lesson learning system, Pages 13-25
3 - Lessons learned approaches, Pages 27-32
4 - Principles of lesson identification, Pages 33-45
5 - Processes of lessons identified, Pages 47-66
6 - Writing down the lessons, Pages 67-72
7 - Taking action, Pages 73-82
8 - Process ownership and process update, Pages 83-94
9 - Ensuring lessons and updated processes are re-applied, Pages 95-101
10 - Technology to support lesson learning, Pages 103-116
11 - Sharing and seeking the unwritten lessons, Pages 117-128
12 - The governance of lesson learning, Pages 129-139
13 - The principles and processes of safety investigations, Pages 141-157
14 - Learning lessons in networks at Mars, Inc, Pages 159-165
15 - Wikis as part of a learning system; a conversation with Peter Kemper, Pages 167-174
16 - How not to learn lessons, Pages 175-184
17 - Conclusions, Pages 185-186
Index, Pages 187-191