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The influence of internal marketing by airlines on customer-oriented behavior: A test of the mediating effect of emotional labor

✍ Scribed by Fu, Yan-Kai

Book ID: 120885024
Publisher: Elsevier Science
Year: 2013
Tongue: English
Weight: 388 KB
Volume: 32
Category: Article
ISSN: 0969-6997
DOI: 10.1016/j.jairtraman.2013.06.014

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