The influence of customer-perceived service quality on customers’ behavioural intentions: a study of public and private sector banks, class and mass banking and consumer policy implications

✍ Scribed by Choudhury, Koushiki

• Book ID: 121593007
• Publisher: Springer-Verlag
• Year: 2013
• Tongue: English
• Weight: 316 KB
• Volume: 11
• Category: Article
• ISSN: 1865-1984
• DOI: 10.1007/s12208-013-0107-7