𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The influence of airline service quality on passenger satisfaction and loyalty

✍ Scribed by Muturi, David; Namukasa, Juliet

Book ID
125522549
Publisher
Emerald Group Publishing Limited
Year
2013
Tongue
English
Weight
108 KB
Volume
25
Category
Article
ISSN
0954-478X

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Airline customer satisfaction and loyalt
Airline customer satisfaction and loyalty: impact of in-flight service quality
✍ Myungsook An; Yonghwi Noh πŸ“‚ Article πŸ“… 2009 πŸ› Springer-Verlag 🌐 English βš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi