𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The implications of service quality gaps for strategy implementation

✍ Scribed by Cândido, Carlos J. F.; Morris, D. S.

Book ID
119946708
Publisher
Taylor and Francis Group
Year
2001
Tongue
English
Weight
580 KB
Volume
12
Category
Article
ISSN
0954-4127

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✍ L.L. Stanley; J.D. Wisner 📂 Article 📅 2001 🏛 Elsevier Science 🌐 English ⚖ 136 KB

## Abstract The overall objective of this research was to explore the association between implementation of cooperative purchasing/supplier relationships, internal service quality, and an organization’s ability to provide quality products and services to its customers. Specifically, purchasing‐rela