𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The impact of ethical cues on customer satisfaction with service

✍ Scribed by James L. Thomas; Scott J. Vitell; Faye W. Gilbert; Gregory M. Rose


Book ID
114058052
Publisher
Elsevier Science
Year
2002
Tongue
English
Weight
58 KB
Volume
78
Category
Article
ISSN
0022-4359

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Perceived justice of service recovery st
✍ Rodolfo VΓ‘zquez-Casielles; Leticia SuΓ‘rez Álvarez; Ana Maria DΓ­az MartΓ­n πŸ“‚ Article πŸ“… 2010 πŸ› John Wiley and Sons 🌐 English βš– 128 KB

## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model