The facility management handbook

✍ Scribed by Roper, Kathy O;Cotts, David G;Payant, Richard P

• Publisher: AMACOM/American Management Association
• Year: 2009;2010
• Tongue: English
• Leaves: 676
• Edition: 3. ed
• Category: Library

✦ Synopsis

David G. Cotts, PE, CFM and Richard P. Payant, CFM, CPE named International Facility Management Association's (IFMA) Authors of the Year 2010 forThe Facility Management Handbook, 3rd EditionBased on best practices and proven research,The Facility Management Handbookhas long been the go-to resource for professionals in the field. Extensively updated for the realities of today's workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: - design, construct and maintain facilities using sustainable practices - provide a safe, attractive work environment that supports productivity - ensure that facility plans match organizational needs - plan and control capital expenditures - address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers.

✦ Table of Contents

Contents......Page 8
Preface to the Third Edition......Page 10
Acknowledgments......Page 14
Section I: Background and Organization......Page 16
1 The Nature of Facility Management......Page 18
2 Organizing the Department......Page 46
3 Facility Management Leadership......Page 75
Section II: Planning, Programming, and Budgeting......Page 92
4 Strategic and Annual Planning......Page 94
5 Financial Management......Page 113
6 Space Planning and Management......Page 131
Section III: Real Estate......Page 148
7 Real Estate Options......Page 150
8 Lease Administration and Property Management......Page 165
Section IV: Sustainability......Page 182
9 Definitions, Background, and Applications of Sustainability......Page 184
10 Sustainability in Practice......Page 194
11 Sustainability Financials, Acceptance, and Implementation......Page 204
Section V: The Design-Build Cycle......Page 212
12 Project Management......Page 214
13 Programming and Project Development......Page 226
14 The Design Process......Page 240
15 The Construction Phase......Page 255
Section VI: Facility Emergency Preparedness......Page 272
16 Planning, Definitions, and Threat Assessment......Page 274
17 Command, Control, and Communications......Page 283
18 Emergency Preparation and Training......Page 296
19 Emergency Response and Recovery......Page 310
Section VII: Facility Security Management......Page 322
20 Facility Security Goals and Responsibilities......Page 324
21 Facility Security and Planning......Page 333
22 Facility Security Implementation......Page 345
Section VIII: Operations and Maintenance......Page 360
23 Contracting and Types of Contracts......Page 362
24 Work Coordination......Page 374
25 Facility Operations......Page 383
26 Maintenance and Repair......Page 406
27 Facility Services......Page 427
Section IX: Facility Management Practice......Page 448
28 Administering the Department......Page 450
29 Managing Quality Facilities......Page 475
30 Managing the Budget......Page 491
31 Communications......Page 522
32 Information Systems and Other Technology......Page 530
33 Problem Solvers Look at the Current State and the Future of Facility Management......Page 547
Appendix A: The Facility Manager’s Tool Kit of References......Page 560
Appendix B: Web-Sites and Internet Addresses......Page 566
Appendix C: Facility Management Education Programs......Page 574
Appendix D: Life-Cycle Cost Example......Page 579
Appendix E: Synopses of Economic Studies on Sustainability......Page 583
Appendix F: Facility Security and Emergency Best Practices......Page 585
Appendix G: Backup Documents......Page 588
A......Page 631
B......Page 633
C......Page 636
D......Page 640
F......Page 641
H......Page 643
I......Page 644
L......Page 645
M......Page 646
O......Page 647
P......Page 648
R......Page 649
S......Page 650
T......Page 652
V......Page 653
Z......Page 654
A......Page 656
B......Page 657
C......Page 658
D......Page 661
E......Page 662
F......Page 663
I......Page 665
L......Page 666
M......Page 667
O......Page 668
P......Page 669
R......Page 671
S......Page 672
T......Page 674
W......Page 675
Y......Page 676