๐”– Bobbio Scriptorium
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The enabling states approach: designing usable telecommunications services

โœ Scribed by Byerley, P.; May, J.; Whitefield, A.; Denley, I.

Book ID
119780904
Publisher
IEEE
Year
1991
Tongue
English
Weight
771 KB
Volume
9
Category
Article
ISSN
0733-8716

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As is the case in most other service industries, customer satisfaction is of paramount importance in the telecommunications industry. However, customer satisfaction management in the telecommunication industry is difficult because of the diversity of services and customer segments that exist. This d