The Emergence of Service Science: Toward
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Jim Spohrer; Paul P. Maglio
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Article
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2008
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Production and Operations Management Society
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English
β 126 KB
The current growth of the service sector in global economies is unparalleled in human historyβby scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth an