The effects of user involvement: some personality determinants

✍ Scribed by Stephen R. Hawk

• Book ID: 102969770
• Publisher: Elsevier Science
• Year: 1993
• Weight: 635 KB
• Volume: 38
• Category: Article
• ISSN: 0020-7373
• DOI: 10.1006/imms.1993.1039

✦ Synopsis

A number of studies have been conducted with the purpose of confirming or disconfirming the general argument that user involvement in information system development is beneficial. Few studies have been undertaken, however, to support the view that the benefits of user involvement are affected by conditions surrounding systems development. This paper presents the results of a field study investigating the moderating influence of four user personality characteristics on the effects of user involvement on user information satisfaction. The relationship between user involvement and user information satisfaction was the most positive for users who were tolerant of ambiguity, and for users with a high need for achievement. An unexpected finding was that the relationship between user involvement and user information satisfaction was more positive for users with external-control beliefs than for users with internal-control beliefs. Degree of users' dogmatism had no impact on the outcome of user involvement.