✦ LIBER ✦
The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
✍ Scribed by Jung-Hyun Lee, Min-su Kim, Aeeun Jeon
- Book ID
- 120924698
- Publisher
- Springer-Verlag
- Year
- 2012
- Tongue
- English
- Weight
- 352 KB
- Volume
- 7
- Category
- Article
- ISSN
- 1862-8516
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