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The effectiveness of the ISO 9001 quality management system in service companies

✍ Scribed by Psomas, Evangelos L.

Book ID
121496620
Publisher
Taylor and Francis Group
Year
2013
Tongue
English
Weight
180 KB
Volume
24
Category
Article
ISSN
1478-3363

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## Abstract The purpose of this paper is to present a framework for an effective implementation of intellectual capital (IC) management. The framework is primarily established based on the ISO 9001 quality management system that is an international representative process management approach. Based