𝔖 Bobbio Scriptorium
✦   LIBER   ✦

The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions

✍ Scribed by Xuehua Wang,


Book ID
124062151
Publisher
SAGE Publications
Year
2011
Tongue
English
Weight
379 KB
Volume
14
Category
Article
ISSN
1094-6705

No coin nor oath required. For personal study only.


πŸ“œ SIMILAR VOLUMES


The effects of document language quality
✍ Arancha Pedraz-Delhaes; Muhammad Aljukhadar; Sylvain SΓ©nΓ©cal πŸ“‚ Article πŸ“… 2010 πŸ› Wiley (John Wiley & Sons) 🌐 English βš– 150 KB

## Abstract This article establishes a link between language quality in the documentation accompanying a product and consumers' evaluations of, and behavioural intentions towards, both the product and the manufacturer. In a laboratory experiment, 116 participants assembled a product using assembly