𝔖 Bobbio Scriptorium
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The effect of Regulation Fair Disclosure on expectations management: International evidence

✍ Scribed by Thomas G. Canace; Marcus L. Caylor; Peter M. Johnson; Thomas J. Lopez

Book ID
116592077
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
337 KB
Volume
29
Category
Article
ISSN
0278-4254

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## Abstract One way consumers cope with an unfair consumption experience is to express how they felt about it. Understandably, these disclosures are often rich with emotion. Does emotional disclosure in this context influence consumers' perceptions of fairness? Drawing hypotheses from the emotional