The dynamics of service: Reflections on the changing nature of customer-provider interactions: by Barbara A. Gutek. San Francisco, CA: Jossey-Bass, 1995. 304p. $29.95 ISBN 0-7879-0101-6.

✍ Scribed by Danuta A. Nitecki

• Book ID: 114111611
• Publisher: Elsevier Science
• Year: 1996
• Tongue: English
• Weight: 282 KB
• Volume: 22
• Category: Article
• ISSN: 0099-1333
• DOI: 10.1016/s0099-1333(96)90128-7