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The determinants of service quality: issues for purchasing

✍ Scribed by Linda L. Stanley; Joel D. Wisner


Book ID
114332417
Publisher
Elsevier Science
Year
2002
Tongue
English
Weight
155 KB
Volume
8
Category
Article
ISSN
0969-7012

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Service quality along the supply chain:
✍ L.L. Stanley; J.D. Wisner πŸ“‚ Article πŸ“… 2001 πŸ› Elsevier Science 🌐 English βš– 136 KB

## Abstract The overall objective of this research was to explore the association between implementation of cooperative purchasing/supplier relationships, internal service quality, and an organization’s ability to provide quality products and services to its customers. Specifically, purchasing‐rela