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The customer delight construct: Is Surprise Essential?

✍ Scribed by John C. Crotts; Vincent P. Magnini

Book ID: 113454213
Publisher: Elsevier Science
Year: 2011
Tongue: English
Weight: 59 KB
Volume: 38
Category: Article
ISSN: 0160-7383
DOI: 10.1016/j.annals.2010.03.004

No coin nor oath required. For personal study only.

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