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The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

✍ Scribed by Edna Pasher, Tuvya Ronen


Publisher
John Wiley & Sons
Year
2011
Tongue
English
Leaves
226
Edition
1
Category
Library

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✦ Synopsis


A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management cultureThe Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboration, and innovation to ensure mesurable growth. Written by internationally recognized knowledge management pioneers, it addresses all those topics in knowledge management that a manager needs to ensure organizational success.Provides plenty of real-life examples and case studiesIncludes interviews with prominent managers who have successfully implemented knowledge management structures within their organizationsOffers chapters composed of short theoretical explanations and practical methods that you can utilize, based primarily on hands-on author experienceTaking an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital and how to establish an appropriate culture, this book looks at the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing.

✦ Table of Contents


The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company’s Intellectual Capital......Page 7
Contents......Page 11
Acknowledgments......Page 13
Preface: Getting Started on Your Knowledge Management Journey......Page 15
CHAPTER 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic......Page 23
CHAPTER 2: Making the Business Case for Managing Intellectual Capital......Page 37
CHAPTER 3: The Importance of Strategy in Knowledge Management......Page 57
CHAPTER 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization......Page 69
CHAPTER 5: The Human Focus: Understanding and Managing Knowledge Workers......Page 87
CHAPTER 6: Managing Interactions for Knowledge Creation and Sharing......Page 111
CHAPTER 7: Capturing and Reusing Existing Knowledge......Page 137
CHAPTER 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions......Page 157
CHAPTER 9: Measuring and Managing the Performance of Proper Knowledge Work......Page 165
CHAPTER 10: Innovating for a New Beginning......Page 185
CONCLUSION: Implementing Knowledge Managementβ€”A Step-by-Step Process......Page 201
APPENDIX: Defining Key Terms......Page 209
Notes......Page 213
Index......Page 219


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