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The comparative analysis of TQM practices and quality performance between manufacturing and service firms

✍ Scribed by Prajogo, Daniel I.

Book ID
120415585
Publisher
Emerald Group Publishing Limited
Year
2005
Tongue
English
Weight
123 KB
Volume
16
Category
Article
ISSN
0956-4233

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## Abstract This paper explores the relationship between innovation performance (in terms of product and process) and business performance (sales growth, market share and profitability) and compares this relationship between manufacturing and service firms. This study was driven by the lack of stud