The business value of IT: managing risks, optimizing performance, and measuring results

✍ Scribed by Harris, Michael D. S.;Herron, David E.;Iwanicki, Stasia

• Publisher: CRC Press
• Year: 2008
• Tongue: English
• Leaves: 294
• Category: Library

✦ Synopsis

What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?

✦ Table of Contents

What should the business expect from ITt? --
How do I measure the value of IT? --
How much it is enough? --
Am I paying too much for IT? --
Who governs IT? --
What models should IT use? --
Are we outsourcing effectively? --
What tools should IT use? --
How do I measure IT performance? --
Is IT operating effectively? --
Where are we in relation to industry peers? --
How can we do IT better? --
How can we manage IT changes? --
How should IT manage risk? --
How should IT manage its people? --
What should IT expect from the business?

✦ Subjects

informatics;informatika;Information technology--Economic aspects;Information technology -- Economic aspects;informatika -- informacijska tehnologija -- management -- obvladovanje tveganj -- poslovanje podjetja -- meritve -- optimizacija;informatics -- information technology -- management -- risk management -- company performance -- measurements -- optimization