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The benefits of total quality management

✍ Scribed by H.P.A Geraedts; R Montenarie; P.P van Rijk

Publisher
Elsevier Science
Year
2001
Tongue
English
Weight
73 KB
Volume
25
Category
Article
ISSN
0895-6111

No coin nor oath required. For personal study only.

✦ Synopsis

In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future.

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