✦ LIBER ✦

The Attractiveness of Telephone Counseling: An Empirical Investigation of Client Perceptions

✍ Scribed by Robert J. Reese; Collie W. Conoley; Daniel F. Brossart

Publisher: American Counseling Association
Year: 2006
Tongue: English
Weight: 101 KB
Volume: 84
Category: Article
ISSN: 1556-6678
DOI: 10.1002/j.1556-6678.2006.tb00379.x

No coin nor oath required. For personal study only.

✦ Synopsis

Telephone counseling clients reported that convenience, accessibility, control, and inhibition were the most attractive attributes of receiving counseling (not crisis intervention) via telephone. The results mirror many opinions in the literature. Of the 186 counseling clients who responded to the survey, 96% would be willing to seek telephone counseling again compared with 63.1% who reported being willing to seek face-to-face counseling. More than half (58%) of the respondents who had experienced both telephone and face-to-face counseling preferred telephone counseling.

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