The ASQ certified quality auditor handbook

✍ Scribed by Lance B. Coleman

• Publisher: ASQExcellence
• Year: 2020
• Tongue: English
• Leaves: 417
• Category: Library

✦ Synopsis

This handbook supports the quality auditor Body of Knowledge (BoK), developed for the ASQ Certified Quality Auditor (CQA) program. This edition addresses new and expanded BoK topics, common auditing (quality, environmental, safety, and so on) methods, and process auditing. It is designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved. New to the edition are the topics of common and special causes, outliers, and risk management tools. Besides the new topics, many current topics have been expanded to reflect changes in auditing practices since 2004 and ISO 19011 guidance, and they have been rewritten to promote the common elements of all types of system and process audits. The handbook can be used by new auditors to gain an understanding of auditing. Experienced auditors will find it to be a useful reference. Audit managers and quality managers can use the handbook as a guide for leading their auditing programs. The handbook may also be used by trainers and educators as source material for teaching the fundamentals of auditing

✦ Table of Contents

Title Page
Contents
Foreword
Notes to the Reader
Acknowledgments
Overview
Part I Auditing Fundamentals
Chapter 1 Types of Quality Audits
Chapter 2 Purpose and Scope of Audits
Chapter 3 Criteria to Audit Against
Chapter 4 Roles and Responsibilities of Audit Participants
Chapter 5 Professional Conduct and Consequences for Auditors
Part II Audit Process
Chapter 6 Audit Preparation and Planning
Chapter 7 Audit Performance
Chapter 8 Audit Reporting
Chapter 9 Audit Follow-Up and Closure
Part III Auditor Competencies
Chapter 10 Auditor Characteristics
Chapter 11 On-Site Audit Resource Management
Chapter 12 Conflict Resolution
Chapter 13 Communication and Presentation Techniques
Chapter 14 Interviewing Techniques
Chapter 15 Team Dynamics
Part IV Audit Program Management and Business Applications
Chapter 16 Audit Program Management
Chapter 17 Business and Financial Impact
Part V Quality Tools and Techniques
Chapter 18 Basic Quality and Problem-Solving Tools
Chapter 19 Process Improvement Techniques
Chapter 20 Basic Statistics
Chapter 21 Process Variation
Chapter 22 Sampling Methods
Chapter 23 Change Control and Configuration Management
Chapter 24 Verification and Validation
Chapter 25 Risk Management Tools
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Glossary
Index
About the Editor