The Active Manager's Tool Kit : 45 Reproducible Tools for Leading and Improving Your Employee's Performance

✍ Scribed by Mel Silberman

• Publisher: McGraw-Hill
• Year: 2003
• Tongue: English
• Leaves: 354
• Edition: 1
• Category: Library

✦ Synopsis

Dozens of customizable performance improvement tools

Mel Silberman's bestselling books on ''Active Training'' have sold more than 68,000 copies. In The Active Manager's Tool Kit , Silberman takes his trademarked approach to ''Active Training'' and applies it to ''Active Managing.'' Instead of telling employees what to do and sitting back to wait for results, ''active managers'' conduct team building, motivate, coach, and guide their direct reports to be self-directing, accountable, and team oriented.

The Active Manager's Tool Kit is full of work sheets and reproducible tools that can be downloaded from the Web and customized or photocopied. These include reproducible job aids for employees, performance improvement activities that managers can use to train their own teams, and questionnaires that help both manager and employees assess how well they are doing. The tools in this book enable the ''active manager'' to coach and lead effectively.

✦ Table of Contents

Copyright......Page 5
Contents......Page 7
INTRODUCING THE ACTIVE MANAGER’S TOOL KIT......Page 11
PART I REPRODUCIBLE TOOLS FOR ASSESSING AND DEVELOPING YOUR LEADERSHIP SKILLS......Page 15
Overview......Page 17
PEOPLESMART RATING SCALE......Page 18
Overview......Page 21
360 degrees LEADERSHIP DEVELOPMENT ASSESSMENT INSTRUMENT DOWNLOADABLE......Page 22
SCORING INTERPRETATION......Page 26
360 degrees LEADERSHIP DEVELOPMENT ASSESSMENT INSTRUMENT DOWNLOADABLE......Page 27
EMPOWERMENT......Page 29
THE EMPOWERMENT PATTERNS INVENTORY......Page 31
SCORING......Page 33
INTERPRETING YOUR RESULTS......Page 34
ACTION PLANNING......Page 37
Overview......Page 39
LEADERSHIP STYLE SELF-ASSESSMENT......Page 40
SCORING THE LEADERSHIP STYLE SELF-ASSESSMENT......Page 43
INTERPRETING THE LEADERSHIP STYLE SELF-ASSESSMENT......Page 44
MOTIVATION COMES FROM WITHIN......Page 49
SIX PRINCIPLES FOR MOTIVATING OTHERS......Page 50
A FINAL WORD ABOUT YOUR SUCCESS......Page 52
Overview......Page 54
25 TIPS FOR IMPROVING YOUR COMMUNICATIONS......Page 55
Overview......Page 59
TEN STEPS TO BECOME AN EFFECTIVE MANAGER......Page 60
Overview......Page 65
TIPS FOR BUILDING ORGANIZATIONAL TRUST......Page 66
Overview......Page 68
Variations......Page 69
THE CASE OF AVALANCHE, INC. FORM A......Page 70
PART II REPRODUCIBLE TOOLS FOR COACHING AND MANAGING EMPLOYEE PERFORMANCE......Page 73
Overview......Page 75
COACHING INVENTORY: SELF......Page 76
COACHING INVENTORY: EMPLOYEE......Page 82
PERSONAL LEARNING JOURNAL: COACHING INSIGHTS......Page 88
Overview......Page 89
COMPARING STYLE, GENDER, AGE, AND CULTURE......Page 90
INTERPRETING THE RESULTS......Page 92
Overview......Page 93
ARE YOU A LOVE ‘EM OR LOSE ‘EM MANAGER? DOWNLOADABLE......Page 94
Overview......Page 96
ASSESSING PROFESSIONAL AND PERSONAL EXPRESSION AND GROWTH AT THE WORKPLACE......Page 98
FOLLOW-UP PROCESS......Page 100
DEMANDS FOR LEADERSHIP IN THE HYPERGROWTH ENVIRONMENT......Page 101
FORCES OF CHANGE IN THE HYPERGROWTH ENVIRONMENT......Page 102
REQUIREMENTS FOR SUCCESSFUL COACHES......Page 103
HOW TO BECOME A SUCCESSFUL COACH......Page 104
WHEN ALL IS SAID AND DONE, WHAT MUST COACHES DO?......Page 106
Overview......Page 107
25 IDEAS TO IMPROVE MORALE AND ENHANCE PRODUCTIVITY......Page 108
INTRODUCTION......Page 112
CONCLUSION......Page 120
Materials Needed......Page 121
Procedure......Page 122
ACTIVE LISTENING NOTES (FORM A)......Page 126
REVERSE ROLE PLAY SCRIPTS (FORM B)......Page 127
Procedure......Page 128
WHAT IS IT? (FORM A)......Page 130
Materials Needed......Page 131
Procedure......Page 132
Variations......Page 134
CASE STUDY (FORM A)......Page 135
SCHEDULE (FORM B)......Page 136
DAY LOG (FORM C)......Page 137
MESSAGES (FORM D)......Page 138
PART III REPRODUCIBLE TOOLS FOR BUILDING COLLABORATION AND TEAMWORK......Page 139
Overview......Page 141
GETTING A GRIP ON YOUR TEAM’S EFFECTIVENESS......Page 142
REFERENCE......Page 146
Overview......Page 147
TEAM LEADER AND TEAM MEMBER UNIQUENESS ASSESSMENT......Page 148
Overview......Page 154
HIGHLY FUNCTIONING TEAM ASSESSMENT TOOL......Page 155
ACTION PLANNING......Page 157
NEXT STEPS......Page 158
WHAT IS A TEAM ALIGNMENT?......Page 159
WHY WOULD A TEAM COACH USE THE TEAM ALIGNMENT PROCESS?......Page 160
GENERAL RULES FOR CONDUCTING AN ALIGNMENT......Page 161
SUGGESTED DISCUSSIONS AND DECISIONS FOR A TEAM ALIGNMENT......Page 165
AFTER THE ALIGNMENT......Page 170
INTRODUCTION......Page 172
WHY CLARIFY ROLES AND RESPONSIBILITIES IN TEAMS?......Page 173
WHEN TO PROVIDE ROLES AND RESPONSIBILITIES CLARIFICATION ACTIVITIES......Page 174
CONSIDERATIONS FOR DESIGN OF ROLES AND RESPONSIBILITIES CLARIFICATION ACTIVITIES......Page 175
EXAMPLES......Page 176
TEAM A: ESTABLISHED TEAM......Page 177
ILLUSTRATION OF CONCEPT MAP FOR ROLES AND RESPONSIBILITIES CLARIFICATION ACTIVITIES (FORM A)......Page 179
TEAM B: NEWLY FORMED TEAM......Page 180
TEAM C: PROJECT-SPECIFIC TEAM PREDETERMINED TERMINATION DATE......Page 182
SUMMARY......Page 184
ROLES AND RESPONSIBILITIES CLARIFICATION ACTIVITY DESIGN TOOL......Page 185
OBJECTIVES......Page 186
EXERCISES......Page 187
INTRODUCTION......Page 194
JOINING WITH OTHERS......Page 195
FACILITATING TEAMWORK......Page 197
BUILDING CONSENSUS......Page 204
PRESCRIPTIONS FOR TEAMWORK......Page 207
Procedure......Page 209
TEAM CONFERENCE: A LOGIC PUZZLE (FORM A)......Page 211
A DOZEN QUESTIONS AND ANSWERS (FORM B)......Page 212
CROSS-CHECK MATRIX (FORM C)......Page 213
HOW TO PLAY TIME, MONEY, AND LOGIC (FORM D)......Page 214
SOLUTION TABLE (FORM E)......Page 215
Procedure......Page 216
Variation......Page 217
DATA COLLECTION (FORM A)......Page 218
THE STORY BEHIND THE STATISTICS (FORM B)......Page 219
OBSERVER SHEET (FORM C)......Page 220
THE OTHER SIDE OF THE STORY (FORM D)......Page 221
Procedure......Page 222
BIDDING WARS: YELLOW AND GREEN TEAMS (FORM A)......Page 226
BIDDING WARS: RED AND BLUE TEAMS (FORM B)......Page 227
WORLDWIDE BIDDING PROCESS (FORM C)......Page 228
BID CARD (FORM D)......Page 229
BID CARD (FORM E)......Page 230
SCORECARD (FORM F)......Page 231
TEAM TRACKING FORM (FORM G)......Page 232
PART IV REPRODUCIBLE TOOLS FOR FACILITATING PLANNING AND PROBLEM SOLVING......Page 233
Overview......Page 235
WHAT IS “RISK”?......Page 236
RISK ASSESSMENT AND MATRIX......Page 237
IDENTIFYING RISK CONTROLS......Page 239
RISK CONTROL WORKSHEET......Page 240
THE 3 “Cs”OF UNANTICIPATED RISK......Page 242
MANAGING CHANGE WORKSHEET......Page 243
MANAGING CAPABILITY WORKSHEET......Page 244
RISK MANAGEMENT PLANNING ACTIVITIES......Page 245
MANAGING CAPACITY WORKSHEET......Page 246
CONCLUSION......Page 247
Overview......Page 248
TEN HATS MEETING MEMBERS CAN WEAR......Page 249
INTRODUCTION......Page 250
EXCESSIVE PARTICIPATION......Page 251
NONPARTICIPATION......Page 252
SIDE CONVERSATIONS......Page 253
ANTAGONISTIC AND NEGATIVE ATTITUDES......Page 255
PREVENTION......Page 256
SUMMARY......Page 257
GUIDELINES FOR GROUP BEHAVIOR......Page 258
INTRODUCTION......Page 259
HOW TO USE THE NOMINAL GROUP PROCESS......Page 260
CAUTIONS AND LIMITATIONS......Page 262
REFERENCE......Page 263
Materials Needed......Page 264
Procedure......Page 265
Variations......Page 268
PROBLEM-SOLVING RELAY (FORM A)......Page 269
PROBLEM-SOLVING RELAY (FORM B)......Page 270
PROBLEM-SOLVING RELAY (FORM C)......Page 271
PROBLEM-SOLVING RELAY (FORM D)......Page 272
PROBLEM-SOLVING STEPS (FORM E)......Page 273
Overview......Page 274
Procedure......Page 275
Variations......Page 276
TEMPLATE FOR MAKING ! AND ? CARDS (FORM A)......Page 278
Procedure......Page 279
Variation......Page 280
Overview......Page 282
Tips......Page 283
Variations......Page 284
Materials Needed......Page 285
Procedure......Page 286
Debriefing Topics......Page 288
WELCOME TO THE PLANNING GAME! (FORM A)......Page 290
WELCOME TO THE PLANNING GAME! (FORM B)......Page 291
WELCOME TO THE PLANNING GAME! (FORM C)......Page 292
WELCOME TO THE PLANNING GAME! (FORM D)......Page 293
WELCOME TO THE PLANNING GAME! (FORM E)......Page 294
WELCOME TO THE PLANNING GAME! (FORM F)......Page 295
PART V REPRODUCIBLE TOOLS FOR LEADING CHANGE......Page 297
Overview......Page 299
CHANGE RESILIENCY PROFILE......Page 300
Overview......Page 302
ORGANIZATIONAL CHANGE CHARACTERISTICS SURVEY......Page 303
INTERPRETATION......Page 306
THE CHANGE CYCLE......Page 307
IDENTIFYING THE PHASES......Page 308
COACHING MOTIVATION FOR CHANGE......Page 309
APPLYING THE CHANGE CYCLE TO ORGANIZATIONS......Page 312
REFERENCES......Page 313
THE CYCLES OF CHANGE AND COACHING INTERVENTIONS......Page 314
INTRODUCTION......Page 315
SURVEY DESIGN......Page 316
SURVEY ADMINISTRATION......Page 320
DATA COLLECTION......Page 321
DATA ANALYSIS......Page 324
PRESENTING RESULTS......Page 325
DEVELOPING ACTION PLANS......Page 327
SUMMARY......Page 328
STEP ONE: ESTABLISHING YOUR MISSION AND PURPOSE......Page 329
STEP TWO: AUDITING YOUR CURRENT ORGANIZATION......Page 330
STEP THREE: SCANNING YOUR EXTERNAL ENVIRONMENT......Page 332
STEP FOUR: CONDUCTING MARKET RESEARCH......Page 333
STEP FIVE:CREATING A CONTINUUM—SHORT-TERM AND LONG-TERM GOALS......Page 334
STEP SIX: DEVELOPING AND IMPLEMENTING AN ACTION PLAN......Page 335
STEP SEVEN: INTEGRATING CHANGE PLANNING INTO YOUR SYSTEM......Page 336
CONCLUSION......Page 338
Materials Needed......Page 339
Procedure......Page 340
Reinforcing Activity......Page 341
THE GREAT GIVEAWAY (FORM A)......Page 342
THE GREAT GIVEAWAY (FORM B)......Page 343
Procedure......Page 344
SQUARE WHEELS ONE ( FORM A)......Page 347
FORM B It is dangerous to know The Answer.......Page 348
INDEX......Page 349