The acceptability of 360 degree appraisals: A customer-supplier relationship perspective

✍ Scribed by David A. Waldman; David E. Bowen

• Publisher: John Wiley and Sons
• Year: 1998
• Tongue: English
• Weight: 175 KB
• Volume: 37
• Category: Article
• ISSN: 0090-4848
• DOI: 10.1002/(sici)1099-050x(199822)37:2<117::aid-hrm3>3.0.co;2-z

✦ Synopsis

This article argues that "acceptability" is a key issue relevant to the success of 360 degree appraisal processes. They present conceptual arguments to show how a customer-supplier relationship (CSR) perspective provides a useful means of depicting possible 360 degree linkages, as well as discussing the types of raters and ratees for whom acceptance of the process is important. A categorization scheme then provides the primary factors relevant to acceptance of the process. These factors include: (1) organizational characteristics and ( 2) CSR characteristics and appraisal context. Comparisons are made between customers and suppliers in terms of their probable acceptance of 360 degree appraisals. 1