✦ LIBER ✦
Testing an empathy model of guest-directed citizenship and counterproductive behaviours in the hospitality industry: Findings from three hotels
✍ Scribed by Violet T. Ho; Naina Gupta
- Book ID
- 114983673
- Publisher
- John Wiley and Sons
- Year
- 2011
- Tongue
- English
- Weight
- 560 KB
- Volume
- 85
- Category
- Article
- ISSN
- 0963-1798
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