Cover
Half Title
Title Page
Copyright Page
Contents
Acknowledgments
Preface
Part I: Establishing a Framework
Chapter 1: What Is Technical Communication?
The Basics
Chapter 2: Design-Centric Communication
Introduction to Design Thinking
Empathize
Define
Ideate
Prototype
Test
Chapter 3: Style
What Is Style?
Plain Style
Persuasive Style
Intercultural Communication
Chapter 4: Document Design
What Is Document Design?
Five Principles of Design
Color
Design-Centric Thinking
Chapter 5: Ethics
Legality
Honesty
Confidentiality
Quality
Professionalism
Fairness
Objectivity
Part II: Mastering Technical Genres
Chapter 6: Activity Reports
What an Activity Report Is
How to Write an Activity Report
Design-Centric Thinking
Chapter 7: Analytical Reports
What an Analytical Report Is
How to Write an Analytical Report
Literature Reviews
Design-Centric Thinking
Chapter 8: Proposals
What Is a Proposal?
How to Write a Proposal
Design-Centric Thinking
Chapter 9: Oral Presentations
Why Give an Oral Presentation?
How to Give an Oral Presentation
Design-Centric Thinking
Chapter 10: Resumes, Cover Letters, & Interviews
Resumes, Cover Letters, & Interviews
How to Write a Resume
How to Write a Cover Letter
How to Navigate an Interview
Design-Centric Thinking
Chapter 11: Instructions
What Are Instructions?
How to Write Instructions
Design-Centric Thinking
Chapter 12: Data Visualization
What Is Data Visualization?
How to Use Data Visualization
Ethics of Data Visualization
Design-Centric Thinking
Chapter 13: Technical Definitions
What are Technical Definitions?
How to Write a Technical Definition
Design-Centric Thinking
Chapter 14: Technical Descriptions
What Are Technical Descriptions?
How to Write a Technical Description
Design-Centric Thinking
Appendix A: Punctuation Guide
Comma
Colon
Semicolon
Hyphen
Em Dash
En Dash
Apostrophe
Quotation Marks
Asterisk
Parentheses
Brackets
Ellipsis
Period
Exclamation Point
Question Mark
Ampersand
Slash
Appendix B: Student Exercises
Transitional Words and Phrases
Parallelism
Active and Passive Voice
Verbosity
Strong Sentence Structure
Imperative Mood
Purpose Statements
Precise Language
Titles and Subject Lines
Natural Diction and Tone
Appendix C: Supplementary Examples
Resumes and Cover Letters
Reports
Proposals
Instructions
Technical Descriptions
Literature Review
Index