Talking on Eggshells: Soft Skills for Hard Conversations

✍ Scribed by Sam Horn

Publisher: New World Library
Tongue: English
Leaves: 362
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don’t? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you’ll never be tongue-tied or tongue-twisted again.

Sam Horn’s relatable, real-life stories and energizing, instantly usable insights will help you think on your feet, reduce stress, and deal more proactively and diplomatically with bosses, coworkers, customers, friends, family members, partners, children, even that date who just ghosted you. You’ll love this go-to guide for clearly communicating what you want and need to get the results you desire and deserve.

✦ Table of Contents

Copyright page
Contents
Introduction
Part I. Get Comfortable with Conflict
Chapter 1: Why Do We Talk on Eggshells?
Chapter 2: Develop Interpersonal Situational Awareness
Chapter 3: Set an Example of Proactive Grace
Chapter 4: P.L.A.N. for Challenging Conversations
Part II. Keep Your Cool in the Heat of the Moment: What Can I Say and Do If People Are …
Chapter 5: Rude?
Chapter 6: Arguing and Disagreeing?
Chapter 7: Blaming and Shaming?
Chapter 8: Making Mistakes?
Chapter 9: Teasing or Taunting?
Chapter 10: Making False Accusations?
Chapter 11: Sad or Unhappy?
Chapter 12: Complaining?
Chapter 13: Not Cooperating?
Chapter 14: Making Excuses?
Chapter 15: Not Listening?
Chapter 16: Talking Nonstop?
Chapter 17: Pressuring Me?
Chapter 18: Carrying a Grudge?
Chapter 19: Ignoring Rules or Boundaries?
Part III. Manage Your Expectations, Emotions, and Mindset: What Can I Say and Do If I …
Chapter 20: Feel Unseen, Unheard, or Unappreciated?
Chapter 21: Feel Afraid to Speak Up?
Chapter 22: Feel Nervous about Upcoming Opportunities?
Chapter 23: Feel Angry?
Part IV. What to Do If Someone Doesn’t Care What’s Fair: What Can I Say and Do If …
Chapter 24: Someone Is Being Manipulative?
Chapter 25: Someone Is Being a Bully?
Chapter 26: Someone Is Making My Life Miserable?
Chapter 27: Someone Won’t Change?
Chapter 28: I’m Wondering If It’s Worth Being Kind?
Summary and Action Plan: What’s Next?
Show the Shift Summary of Talking on Eggshells
Acknowledgments
Notes
Index
About the Author

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