Cover
Brief Contents
Table of Contents
Preface
Features
About the Author
Acknowledgments
Phase 1: Systems Planning
Chapter 1: Introduction to Systems Analysis and Design
1.1 Information Technology
1.2 Information Systems
1.3 Internet Business Strategies
1.4 Modeling Business Operations
1.5 Business Information Systems
1.6 Organizational Information Models
1.7 Systems Development
1.8 The Information Technology Department
1.9 The Systems Analyst
1.10 Summary
Key Terms
Exercises
Chapter 2: Analyzing the Business Case
2.1 Strategic Planning
2.2 Strategic Planning Tools
2.3 The Business Case
2.4 Systems Requests
2.5 Factors Affecting Systems Projects
2.6 Processing Systems Requests
2.7 Assessing Request Feasibility
2.8 Setting Priorities
2.9 The Preliminary Investigation
2.10 Summary
Key Terms
Exercises
Chapter 3: Managing Systems Projects
3.1 Overview of Project Management
3.2 Creating a Work Breakdown Structure
3.3 Task Patterns
3.4 The Critical Path
3.5 Project Monitoring and Control
3.7 Project Management Software
3.8 Risk Management
3.9 Managing for Success
3.10 Summary
Key Terms
Exercises
Phase 2: Systems Analysis
Chapter 4: Requirements Engineering
4.1 System Requirements
4.2 Team-Based Techniques
4.3 Gathering Requirements
4.4 Gathering Requirements through Interviews
4.5 Gathering Requirements Using Other Techniques
4.6 Gathering Requirements in Agile Projects
4.7 Representing Requirements
4.8 Validating and Verifying Requirements
4.9 Tools
4.10 Summary
Key Terms
Exercises
Chapter 5: Data and Process Modeling
5.1 Logical versus Physical Models
5.2 Data Flow Diagrams
5.3 Data Flow Diagram Symbols
5.4 Drawing Data Flow Diagrams
5.5 Drawing a Context Diagram
5.6 Drawing a Diagram 0 DFD
5.7 Drawing Lower-Level DFDs
5.8 Data Dictionary
5.9 Process Description Tools in Modular Design
5.10 Summary
Key Terms
Exercises
Chapter 6: Object Modeling
6.1 Object-Oriented Analysis
6.2 Objects
6.3 Attributes
6.4 Methods
6.5 Messages
6.6 Classes
6.7 Relationships among Objects and Classes
6.8 The Unified Modeling Language (UML)
6.9 Tools
6.10 Summary
Key Terms
Exercises
Chapter 7: Development Strategies
7.1 Traditional versus Web-Based Systems Development
7.2 Evolving Trends
7.3 In-House Software Development Options
7.4 Outsourcing
7.5 Offshoring
7.6 Software as a Service
7.7 Selecting a Development Strategy
7.8 The Software Acquisition Process
7.9 Completion of Systems Analysis Tasks
7.10 Summary
Key Terms
Exercises
Phase 3: Systems Design
Chapter 8: User Interface Design
8.1 User Interfaces
8.2 Human-Computer Interaction
8.3 Seven Habits of Successful Interface Designers
8.4 Guidelines for User Interface Design
8.5 Source Document and Form Design
8.6 Printed Output
8.7 Technology Issues
8.8 Security and Control Issues
8.9 Emerging Trends
8.10 Summary
Key Terms
Exercises
Chapter 9: Data Design
9.1 Data Design Concepts
9.2 DBMS Components
9.3 Web-Based Design
9.4 Data Design Terms
9.5 Entity-Relationship Diagrams
9.6 Data Normalization
9.7 Codes
9.8 Data Storage and Access
9.9 Data Control
9.10 Summary
Key Terms
Exercises
Chapter 10: System Architecture
10.1 Architecture Checklist
10.2 The Evolution of System Architecture
10.3 Client/Server Architecture
10.4 The Impact of the Internet
10.5 E-Commerce Architecture
10.6 Processing Methods
10.7 Network Models
10.8 Wireless Networks
10.9 Systems Design Completion
10.10 Summary
Key Terms
Exercises
Phase 4: Systems Implementation
Chapter 11: Managing Systems Implementation
11.1 Quality Assurance
11.2 Application Development
11.3 Structured Development
11.4 Object-Oriented Development
11.5 Agile Development
11.6 Coding
11.7 Testing
11.8 Documentation
11.9 Installation
11.10 Summary
Key Terms
Exercises
Phase 5: Systems Support and Security
Chapter 12: Managing Systems Support and Security
12.1 User Support
12.2 Maintenance Tasks
12.3 Maintenance Management
12.4 System Performance Management
12.5 System Security
12.6 Security Levels
12.7 Backup and Recovery
12.8 System Retirement
12.9 Future Challenges and Opportunities
12.10 Summary
Key Terms
Exercises
Glossary
Index