Switching barriers' influences on service recovery evaluation in the retail banking industry: Construct development and testing

✍ Scribed by Valenzuela, Fredy

• Book ID: 126761182
• Publisher: Elsevier
• Year: 2014
• Tongue: English
• Weight: 305 KB
• Volume: 22
• Category: Article
• ISSN: 1441-3582
• DOI: 10.1016/j.ausmj.2014.09.002