Sustaining High Performance: The Strategic Transformation to A Customer-Focused Learning Organization

✍ Scribed by Stephen Haines

Publisher: CRC Press
Year: 1995
Tongue: English
Leaves: 289
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan.
Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.

✦ Table of Contents

Cover
Title Page
Copyright Page
Table of Contents
Preface
The Author
Acknowledgements
Introduction
Part I: Reinventing Strategic Management: An Overview
Chapter 1: Revolutionary Change: Implications for Organizations
Chapter 2: Yes ... There Are Right Answers
Chapter 3: The Organization: A Living, Breathing System
Chapter 4: Reinventing Strategic Planning for the 21st Century
Part II: Developing a Strategic Plan: Step-by-Step
Chapter 5: Plan-to-Plan (Step #1) (Phase A: Output)
Chapter 6: Ideal Future Vision (Step #2) (Phase A: Output)
Chapter 7: Key Success Factors (Step #3) (Phase B: Feedback Loop)
Chapter 8: Current State Assessment (Step #4) (Phase C: Input)
Chapter 9: Strategy Development (Step #5) (Phase C: Input)
Chapter 10: Business Unit Planning (Step #6) (Phase C: Input)
Chapter 11: Annual Plans and Strategic Budgeting (Step #7) (Phase C: Input)
Part III: Mastering Strategic Change: "Where the Rubber Meets the Road"
Chapter 12: Successfully Implementing and Sustaining Your Strategic Plan (Steps #8‒10) (Phase D: Throughput)
Part IV: Getting Started: Different Options and Customized Applications
Chapter 13: Strategic Management Applications
Chapter 14: Getting Started in Sustaining High Performance
Bibliography
Index

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