Title Page
Copyright Page
Table of Contents
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Where to Go from Here
Part 1 Getting Started with Supply Chain Management
Chapter 1 The Growing Demand for Supply Chain Management
Defining Supply Chain Management
Exploring Complex Business Challenges
Operating Under Supply Chain Management Principles
Customer focus
Systems thinking
Bimodal innovation
Collaboration
Flexibility
Technology
Global perspective
Risk management
Visibility
Value creation
Introducing Five Supply Chain Tasks
Implementing the New Supply Chain Agenda
Placing the right people in the right jobs
Putting the right technology in place
Focusing on internal collaboration
Directing external collaboration
Applying project management
Chapter 2 Understanding Supply Chains from Different Perspectives
Managing Supply Chain Flows
Synchronizing Supply Chain Functions
Purchasing
Logistics
Operations
Connecting Supply Chain Communities
Designing Supply Chain Systems
Measuring Supply Chain Processes
Chapter 3 Digging into Your Supply Chain
Prioritizing Supply Chain Goals
Step 1: Understand what customers value
Step 2: Recognize your competitors
Step 3: Understand your products or services
Looking at Cost Drivers
Procurement costs
Transportation costs
Inventory costs
Quality costs
Dealing with Trade-Offs
Sales versus operations
Customer versus supplier
Engineering versus procurement
Inventory versus customer service
Inventory versus downtime
Procurement versus logistics
Chapter 4 Optimizing Your Supply Chain
Designing Your Network
Improving and Innovating Processes
Lean
Six Sigma
Theory of Constraints
Structuring Supply Chain Projects
Managing cross-functional project teams
Creating cross-functional project plans
Creating a RACI matrix
Designing project scorecards
Using the DIRECT model
Part 2 Managing Supply Chain Processes
Chapter 5 Connecting Supply Chain Processes
Introducing the SCOR Model
Establishing Process Metrics
Building the Right Supply Chain
Chapter 6 Planning the Supply Chain
Balancing Supply and Demand
Aligning Resources with Requirements
Analyzing Your Customers
Planning Your Products
Planning Your Production Systems
Planning Your Delivery Systems
Planning for Returns
Chapter 7 Sourcing, Purchasing, and Procurement
Understanding Strategic Sourcing
Segmenting Your Supply Chain
Managing Life Cycle Costs
Minimizing input costs
Sourcing your inputs
Forecasting your demand
Insourcing, outsourcing, and offshoring
Managing Supplier Relationships
Managing Procurement Processes
Establishing Supply Contracts
Selecting contract terms
Selecting payment terms
Mitigating Supplier Risks
Dealing with risks
Deciding which risks to manage
Implementing supplier development
Increasing supplier diversity
Establishing Purchasing Ethics
Sustainable Sourcing
Chapter 8 Making Your Products or Services
Planning and Scheduling Production
Planning production
Considering capacity
Identifying Manufacturing Process Types
Operating a discrete manufacturing process
Operating a continuous manufacturing process
Choosing Your Production Environment
Make-to-stock
Make-to-order
Engineer-to-order
Implementing Quality Control and Quality Assurance
Considering the risks of poor quality
Controlling quality and variability
Reducing Manufacturing Waste
Chapter 9 Delivering Your Products or Services
Understanding Modes of Transportation
Pipeline
Cargo ship
Rail
Truck
Parcel
Air
Selecting Modes of Transportation
Managing Warehousing and Inventory
Receiving
Put-away
Inventory counts
Picking
Packing
Shipping
Yard management
Over, short, and damaged
Establishing Inventory Ordering Policies
Selecting Material Handling Equipment
Managing and Filling Orders
Maintaining Visibility of Shipments
Leveraging Third-Party Logistics
Optimizing Freight Audit and Payment
Chapter 10 Managing Product Returns and Reverse Supply Chains
Growing Revenue with Easy Returns
Processing Returns of New or Excess Products
Minor wear and tear
Damage or tampering
Substitution
Processing Returns of Used or Defective Products
Managing Closed-Loop Supply Chains
Handling Unauthorized Returns and Fraudulent Products
Managing Trade-Ins
Chapter 11 Enabling Your Supply Chain
Managing Your Business Rules
Managing Supply Chain Performance
Setting performance goals
Align your metrics with your customers
Share your metrics with your suppliers
Managing Your Assets
Labeling Your Products
Preventing Tampering
Addressing Supply Chain Security Issues
Ensuring physical security
Dealing with counterfeiting
Tackling regulatory compliance
Addressing unique product requirements
Protecting supply chain information
Leveraging Information Technology
Leveraging Human Resources
Mastering Project Management
Part 3 Using Technology to Manage Supply Chains
Chapter 12 Managing Supply Chain Software
Understanding How Processes Evolve
Using Transportation Management Systems
Using Electronic Load Boards
Using Warehouse Management and Execution Systems
Using Demand Planning Systems
Using Material Requirements Planning Systems
Using Manufacturing Execution Systems
Using Distribution Requirements Planning Systems
Using Labor Management Systems
Using Customer Relationship Management Systems
Using Supplier Relationship Management Systems
Using Enterprise Resources Planning Systems
Using Supply Chain Modeling Software
Using Business Intelligence Software
Leveraging Software Analysts
Anticipating the Future of Supply Chain Software
Chapter 13 Integrating Advanced Manufacturing into Your Supply Chain
Avoiding Obsolescence
Preparing for Industry 4.0
Capitalizing on Advanced Manufacturing
Automated manufacturing
Computer-aided design
3D printing
Automated Mobile Robots
Unmanned and Autonomous Vehicles
Chapter 14 Managing Digital Supply Chains
Digitalizing Products and Services
Integrating Planning, Execution, and Visibility
Creating Customer Centricity
Sharing with Blockchains
Harnessing the Internet of Things, Big Data, and the Cloud
Connecting with Social Media
Employing Artificial Intelligence
Preparing for Quantum Computers
Retooling for Omnichannel
Part 4 Driving Value with Supply Chain Management
Chapter 15 Transforming Your Supply Chain
Improving Transparency and Visibility
Deploying Demand Shaping
Performing Postponement
Renewing Regional Sourcing
Reducing Stock-Keeping Units
Optimizing Inventory
Incorporating Vendor-Managed Inventory
Adjusting Payment Terms
Using Supply Chain Finance
Controlling the Bullwhip Effect
Sharing information with your partners
Reducing and aligning lot sizes
Managing promotions
Starting with Small Improvements
Creating Sandboxes
Investing in Innovation
Chapter 16 Adopting Supply Chain Metrics
Understanding Metrics
Identifying Performance Attributes
Understanding SCOR Metrics
Reliability
Responsiveness
Agility
Cost
Asset management efficiency
Optimizing Operational Metrics
Supplier metrics
Procure to pay metrics
Customer service metrics
Capacity, throughput, and yield metrics
Formalizing Financial Metrics
Accounts payable metrics
Total spend metrics
Savings metrics
Perfecting People Metrics
Engagement metrics
Productivity and efficiency metrics
Turnover metrics
Safety metrics
Solidifying Sustainability Metrics
Consumption metrics
Waste metrics
Chapter 17 Managing Supply Chain Risks
Challenging Assumptions about the Future
Building Supply Chain Resilience
Identifying Risks
Classifying Risks
Scoring Risks
Managing Risks
Accepting the risk
Transferring the risk
Avoiding the risk
Mitigating the risk
Handling a Crisis
Chapter 18 Building Supply Chain Analytics
The Rise of Big Data, Sensors, and the Internet of Things
Outline of an Analytics Plan
Define your theory of the problem or opportunity
Acquire relevant data
Clean, structure, and filter the data
Query the data and test your theory
Look for correlations and patterns
Correlation, Causation, and Interpolation
Modeling, Simulation, and Optimization
Simulation
Optimization
Scenario Planning
Scorecards, Dashboards, and Control Towers
Part 5 Building Your Supply Chain Management Career
Chapter 19 Selecting a Supply Chain Career
Doing Your Homework
Examining Supply Chain Career Categories
Associates
Technicians
Planners and analysts
Engineers
Supervisors
Managers
Sales representatives
Information technology managers
Project managers
Executives
Journalists
Educators
Humanitarian supply chain professionals
Chapter 20 Pursuing Supply Chain Education
Earning Certificates and Certifications
APICS certifications from the Association for Supply Chain Management
Council of Supply Chain Management Professionals
Institute for Supply Management
The International Society of Logistics (SOLE)
Project Management Institute
The Futurist Institute
International certifications
Earning Degrees and Diplomas
Undergraduate degrees
Graduate degrees
Exploring Online Education Options
Traditional online programs
MITx MicroMasters in Supply Chain Management
Arizona State University Online MS-SCM
Coursera
LinkedIn Learning
YouTube
Playing Supply Chain Games
The Beer Game
The Fresh Connection
Rise of Industry
Following Supply Chain Media
Part 6 The Part of Tens
Chapter 21 Ten Questions to Ask about Your Supply Chain
Who Are Your Key Customers?
What Do Your Key Customers Value?
How Could Your Supply Chain Create More Value?
How Do You Define Supply Chain Management?
What Information Do You Share with Suppliers?
How Do You Compare with Competitors?
What Changes Could Increase Revenue?
What Changes Could Lower Costs?
What Affects Your Supply Chain Now?
What Will Affect Your Supply Chain in the Future?
Index
EULA