Supply Chain Logistics Management (IRWIN OPERATIONS/DEC SCIENCES)

✍ Scribed by Donald Bowersox, David Closs, M. Bixby Cooper

• Publisher: McGraw-Hill Education
• Year: 2019
• Tongue: English
• Leaves: 481
• Edition: 5
• Category: Library

✦ Synopsis

The Fifth Edition of Supply Chain Logistics Management presents Logistics in the context of integration within a firm's Supply Chain Strategy and Operations.

The framework of Supply Chain Management is initially presented by creating a foundation for in-depth study of the five logistics operational components in Part Two.

Challenges and strategies related to design and operational integration of logistics within a global supply chain are discussed in Part Three. Part Four focuses on administrative challenges related to cross organizational collaboration, performance measurement, and concludes with the challenges of managing risk and achieving sustainability.

An essential feature of the overall presentation is the integration of topical materials and examples into the Supply Chain Logistics value creation process. Text materials are supported by study and challenge questions as well as contemporary cases. The presentation integrates the discussion of information technology throughout. Illustrations and examples highlight how firms deal with operational challenges and use logistics performance to gain competitive advantage.

✦ Table of Contents

Cover
Title
Copyright
About the Authors
Preface
Brief Contents
Contents
PART ONE: SUPPLY CHAIN LOGISTICS MANAGEMENT
Chapter 1: 21st-Century Supply Chains
The Supply Chain Revolution
Why Integration Creates Value
Generalized Supply Chain Model and Supply Chain Applications
Generalized Supply Chain Model
Supply Chain Definitions and Activities
Integrative Management and Supply Chain Processes
Enterprise Extension
Integrated Service Providers
Collaboration
Supply Chain Value Proposition
Effectiveness
Efficiency
Relevancy
Sustainability
Value Proposition Conclusion
Responsiveness
Anticipatory Business Model (Push)
Responsive Business Model (Pull)
Barriers to Implementing Responsive Systems
Globalization
Industry Disruptors
Consumer Requirements
Technology Adoption
Conclusion
Summary
Study Questions
Challenge Questions
Chapter 2: Supply Chain Information Technology
Information System Functionality
Supply Chain Information System Modules
Enterprise Integration and Administration
Enterprise Supply Chain Operations
Enterprise Planning and Monitoring
Communication Technology
Consumer Connectivity
Blockchain
Logistics Operations Modules
Summary
Study Questions
Challenge Questions
Chapter
Chapter 3: Logistics
The Logistics of Business Is Big and Important
The Logistical Value Proposition
Service Benefits
Cost Minimization
Logistics Value Generation
The Work of Logistics
Order Processing
Inventory
Transportation
Warehousing, Materials Handling, and Packaging
Facility Network Design
Logistical Operations
Inventory Flow
Information Flow
Logistical Integration Objectives
Responsiveness
Variance Reduction
Inventory Reduction
Shipment Consolidation
Quality
Life Cycle Support
Logistical Operating Arrangements
Echelon
Direct
Combined
Flexible Structure
Supply Chain Synchronization
Performance Cycle Structure
Performance Cycle Uncertainty
Summary
Study Questions
Challenge Questions
Chapter 4: Customer Accommodation
Customer-Focused Marketing
Transactional versus Relationship Marketing
Supply Chain Service Outputs
Omnichannel Marketing
Customer Service
Availability
Operational Performance
Service Reliability
The Perfect Order
Logistics Service Platforms
Customer Satisfaction
Customer Expectations
A Model of Customer Satisfaction
Increasing Customer Expectations
Limitations of Customer Satisfaction
Customer Success
Achieving Customer Success
Value- Added Services
Developing Customer Accommodation Strategy
Framework for Strategic Choice
Customer Relationship Management Technology
Summary
Study Questions
Challenge Questions
PART TWO SUPPLY CHAIN OPERATIONS
Chapter 5: Integrated Operations Planning
Supply Chain Planning
Supply Chain Visibility
Simultaneous Resource Consideration
Resource Utilization
Supply Chain Planning Applications
Demand Planning
Production Planning
Logistics Planning
Inventory Deployment
Sales and Operations Planning (S&OP)
S&OP Process
Making S&OP Work
APS System Overview
APS System Components
Supply Chain Planning Benefits
Supply Chain Planning Considerations
Integrated Business Planning
Supply Chain Planning Summary
Collaborative Planning, Forecasting, and Replenishment
Forecasting
Forecasting Requirements
Forecasting Components
Forecasting Process
Forecasting Techniques
Forecasting Accuracy
Summary
Study Questions
Challenge Questions
Chapter 6: Procurement and Manufacturing
The Quality Imperative
Dimensions of Product Quality
Total Quality Management
Procurement Importance
Procurement Objectives
Continuous Supply
Minimum Inventory Investment
Quality Improvement
Technology and Innovation
Lowest Total Cost of Ownership
Procurement Strategy
Insourcing versus Outsourcing
Alternative Procurement Strategies
Procurement Strategy Portfolio
Logistical Interfaces with Procurement
Just-in-Time
Procurement of Logistics Services
Performance-Based Logistics
Manufacturing
Manufacturing Processes
Job Shop Process
Batch Process
Line Flow Process
Continuous Process
Matching Manufacturing Strategy to Market Requirements
Manufacturing Strategies
Engineer-to-Order
Make-to-Order
Assemble-to-Order
Make-to-Plan
Mass Customization
Lean Systems
Six Sigma
Design-for-Logistics
Summary
Study Questions
Challenge Questions
PART THREE: SUPPLY CHAIN LOGISTICS OPERATIONS
Chapter 7: Inventory
Inventory Functionality and Definitions
Inventory Functionality
Inventory Definitions
Inventory Carrying Cost
Capital
Taxes
Insurance
Obsolescence
Storage
Planning Inventory
When to Order
How Much to Order
Managing Uncertainty
Demand Uncertainty
Performance Cycle Uncertainty
Safety Stock with Combined Uncertainty
Estimating Fill Rate
Dependent Demand Replenishment
Inventory Management Policies
Inventory Control
Reactive Methods
Planning Methods
Collaborative Inventory Replenishment
Postponement
Inventory Management Practices
Product/Market Classification
Segment Strategy Definition
Policies and Parameters
Summary
Study Questions
Challenge Questions
Chapter 8: Transportation
Transport Functionality and Participants
Functionality
Participants
From Regulation to a Free Market System
Transportation Modal Structure
Rail
Truck
Water
Pipeline
Air
Modal Comparative Characteristics and Capabilities
Infrastructure in Crisis
Specialized Transportation Services
Parcel Service
Intermodal
Nonoperating Intermediaries
Transportation Economics and Pricing
Economy of Distance
Economy of Weight
Economy of Density
Other Pricing Factors
Costing Freight
Pricing Freight
Transportation Operations Management
Transportation Management Systems
Operations
Consolidation
Negotiation
Control
Payment, Auditing, and Claims Administration
Documentation
Bill of Lading
Freight Bill
Shipment Manifest
Product Pricing and Transportation
FOB Pricing
Delivered Pricing
Pickup Allowances
Summary
Study Questions
Challenge Questions
Chapter 9: Warehousing, Materials Handling, and Packaging
Strategic Warehousing
Service Benefits
Economic Benefits
Warehouse Ownership Arrangements
Private
Public
Contract
Network Deployment
Warehouse Decisions
Site Selection
Design
Product-Mix Analysis
Expansion
Handling
Layout
Sizing
Warehouse Operations
Primary Warehouse Operations
Product Handling
Product Handling Considerations
Storage
Secondary Warehouse Operations
Accuracy and Audits
Security
Safety and Maintenance
Environmental Concerns and Regulatory Environment
Systems
Warehouse Management Systems
Yard Management Systems
Information-Directed Systems
Packaging Perspectives
Packaging for Handling Efficiency
Package Design
Unitization
Communication
Summary
Study Questions
Challenge Questions
PART FOUR: SUPPLY CHAIN LOGISTICS DESIGN
Chapter 10: Global Supply Chains
Global Economies
Global Supply Chain Integration
Logistics in a Global Economy
Globalization Strategies
Managing the Global Supply Chain
Global Sourcing
Rationale for Low-Cost-Country Sourcing
Challenges for Low-Cost-Country Sourcing
Guidelines for Sourcing
Global Comparison of Supply Chain Characteristics
Modes of Entry
Global Compliance
Customs and Border Protection
Compliance
Customs Broker
Enforcement
Conclusion
Summary
Study Questions
Challenge Questions
Chapter 11: Network Design
Enterprise Facility Network
Spectrum of Location Decisions
Local Presence: An Obsolete Paradigm
Warehouse Requirements
Procurement Drivers
Manufacturing Drivers
Customer Relationship Drivers
Warehouse Justification
Systems Concept and Analysis
Total Cost Integration
Transportation Economics
Inventory Economics
Total Cost Network
Formulating Logistical Strategy
Cost Minimization
Threshold Service
Service Sensitivity Analysis
Establishing Strategy
Other Considerations in Logistics Network Design
Planning Methodology
Phase I: Problem Definition and Planning
Feasibility Assessment
Project Planning
Phase II: Data Collection and Analysis
Assumptions and Data Collection
Analysis
Phase III: Recommendations and Implementation
Recommendations
Implementation
Application of Supply Chain Principles
Decision Application
Decision Framework
Strategy Drivers
Summary
Study Questions
Challenge Questions
PART FIVE: SUPPLY CHAIN LOGISTICS ADMINISTRATION
Chapter 12: Relationship Management
Development and Management of Internal Logistics Relationships
Functional Aggregation
Developing a Process Perspective
Development and Management of Supply Chain Relationships
Types of Supply Chain Relationships and Dependency
Power vs. Leadership
Developing Trust in Relationships
Managing Supply Chain Relationships over Time
Initiating
Implementing
Maintaining
Terminating
Summary
Study Questions
Challenge Questions
Chapter 13: Performance Measurement
Measurement System Objectives
Operational Assessment
Functional Perspectives
Measuring Customer Relationships
Determining Appropriate Metrics
Rationalizing Performance Metrics
Supply Chain Comprehensive Metrics
Benchmarking
Information Technology and Measurement
Financial Assessment
Cost-Revenue Analysis
Strategic Profit Model
Requirements for Financial Reporting
Summary
Study Questions
Challenge Questions
Chapter 14 Supply Chain Trends
Understanding End-to-End Supply Chain Management
Developing Supply Chain Management Talent
Acquisition
Development
Conservation
Retention
Summary
Managing Risk and Complexity
Risk Management
Complexity Management
Summary
Managing Threats and Environmental Changes
Understanding the Security, Regulatory, and Compliance Environment
Understanding Purchasing and Total Cost Management
Summary
Study Questions
Challenge Questions
Epilogue
Problems
Cases
Name Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
V
W
Z
Subject Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z