Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model

✍ Scribed by Peter Bolstorff, Robert Rosenbaum

• Publisher: AMACOM
• Year: 2011
• Tongue: English
• Leaves: 305
• Edition: Third Edition
• Category: Library

✦ Synopsis

To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations-globally. Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses. Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.

✦ Table of Contents

Contents......Page 8
Preface......Page 16
Acknowledgments......Page 18
Introduction......Page 22
The Supply Chain Council......Page 30
The SCOR Framework......Page 31
Value Chain Processes......Page 33
Using SCOR to Drive Supply Chain Improvement......Page 34
Define Project Scope......Page 35
Implement Projects......Page 36
The Value of a SCOR Initiative......Page 37
Finding the Tipping Point for Change......Page 38
The Evangelist......Page 43
Experience......Page 44
The Active Executive Sponsor......Page 47
Planning and Organizing Behaviors of the Active Executive Sponsor......Page 48
Measures and Strategy Behaviors of the Active Executive Sponsor......Page 49
Establishing Core Team Buy-In......Page 50
Collective Experience......Page 51
Effective Communication Skills......Page 52
Picking the Project Design Team......Page 53
Personality Factors......Page 54
Access to Data......Page 55
The Business Context Summary......Page 58
Strategic Background......Page 60
Financial Performance......Page 64
Internal Profile......Page 65
The Supply Chain Definition Matrix......Page 67
The Project Charter......Page 71
The Project Kickoff......Page 76
Picking a Balanced Set of Supply Chain Metrics......Page 78
Data Collection and Benchmarks......Page 85
May 2 and 9: Putting Performance in Perspective......Page 94
Initial Data Review......Page 95
Rules for Prioritization......Page 101
Metric Defect Analysis......Page 105
Sponsor Update Considerations......Page 106
The Scorecard Review......Page 108
The Scorecard Gap Analysis......Page 112
Defect Analysis......Page 116
Perfect Order Fulfillment......Page 117
Upside Supply Chain Flexibility......Page 119
Supply Chain Management Cost......Page 121
Planning for the First Team On-Site......Page 123
The Steering Team Review......Page 124
Change Management: Book the Numbers......Page 125
June 16 and July 11–15: Building Shared Vision and the Project List......Page 128
Invitees......Page 129
Effective Communication......Page 130
Predefined Leadership Roles......Page 132
Conducting the Brainstorm Session......Page 133
Consolidating Problems to Projects Using SCOR......Page 140
Validating the Problem Weight......Page 143
July 11–15: Due Diligence for the Project List......Page 150
Summarizing the Opportunity......Page 151
The Project Opportunity Worksheet......Page 152
Identify Further Validation Resources......Page 156
Conducting Steering Team Review Number Three......Page 157
Implementation Project Charters......Page 158
Organizing Supply Chain Improvement as Part of Daily Life: Faster, Better, and Cheaper......Page 166
Initiating Implementation......Page 168
Getting Organized, Getting People, Getting Data......Page 170
Identify and Approve Project Resource Plan......Page 171
Establish the Project Schedule and Kickoff Date......Page 172
Review Project Background and Develop the Performance Baseline......Page 174
June 13–17: How the Work Really Gets Done; a Tool for All Phases......Page 184
Preparing for the Staple Yourself Interview......Page 186
Understanding the Staple Yourself Interview Worksheet......Page 187
Fowlers Analysis of P3 Plan Make......Page 190
Assembling the AS IS Process and RACI Diagrams......Page 192
Defining How the Process Should Work at SCOR Level 3......Page 200
The SCOR Level 3 Blueprint......Page 201
Configuring the Level 3 Blueprint for Project 7......Page 205
How Business Process Improvement Is Like a Good Cartoon......Page 212
Constructing a SCOR Level 4 Process......Page 214
Plan Supply Chain (P1) Level 4 Samples......Page 215
Fowlers P3 Level 4 Processes and Storyboard......Page 220
Moving the Needle on Performance......Page 240
Solution Test......Page 242
Pilot One, Refine, and Pilot Two......Page 244
Rollout......Page 245
Supply Chain Excellence as a Way of Life......Page 250
What Is Supply Chain Strategy?......Page 251
Organization......Page 253
Processes......Page 254
Technology......Page 256
Performers......Page 257
Performer Dimensional Challenges......Page 258
Analyzing Barriers to Profitable Growth......Page 260
Value Chain Excellence......Page 261
Assemble and Deliver Appropriate Educational Content and Gain Consensus for a Pilot Project......Page 263
Decide on the Project Scope......Page 266
Analyze Value Chain Performance and Project Portfolio Development......Page 267
Identify Appropriate Value Chain Performance Metrics and Assemble Appropriate Benchmark Comparisons (Deliverables 1 and 2)......Page 268
Assess and Prioritize Competitive Requirements......Page 269
Implementation Considerations......Page 272
Product-to-Market Map......Page 273
Staple Yourself Interviews......Page 275
Conclusion......Page 279
Purpose of the Project Charter......Page 282
Maintenance of the Project Charter......Page 283
Scope......Page 284
Project Objectives......Page 285
Project Schedule......Page 286
Risks and Dependencies......Page 288
Project Organization......Page 289
Roles and Responsibilities......Page 290
Benefits and Measures of Success......Page 292
Project Communication......Page 293
B......Page 294
C......Page 295
E......Page 296
F......Page 297
L......Page 298
O......Page 299
P......Page 300
R......Page 301
S......Page 302
T......Page 304
Z......Page 305

✦ Subjects

Финансово-экономические дисциплины;Логистика;