We conclude the paper with suggestions for applications These ambiguities, redundancies, and deficiencies recall in practice, particularly in evaluation of services, and those attributed by Dr. Franz Kuhn to a certain Chinese general discussions regarding the principles of taxoencyclopedia entitled Celestial Emporium of Benevolent nomic development. Knowledge. On those remote pages, it is written that animals are divided into (a) those that belong to the emperor, (b) embalmed ones, (c) those that are trained, (d) suckling
1. Introduction
pigs, (e) mermaids, (f) fabulous ones, (g) stray dogs, (h) those that are included in this classification, (i) those that tremble as if they are mad, (j) innumerable ones, (k) those
1.1 Organization of the Report
drawn with a very fine camel's hair brush, (l) others, (m)
We report on an empirical study of value of library and those that have just broken a flower vase, and (n) those information services which resulted in a Derived Taxonthat resemble flies from a distance.
omy of Value in Using Library and Information Services
Jorge L. Borges (1966) Other inquisitions 1937-1952. p.108. (later called Taxonomy). The term ''derived'' in the name of the Taxonomy reflects the fact that it is derived from This report, presented in two parts, is derived from a what users had to say about the value of services received. large study sponsored by the Council on Library Re-We divided the reporting in two parts. In Part I, we adsources. Two of its objectives were to develop a taxondressed the following: importance of study of value in omy of value-in-use of library and information services library and information services; the notion of ''value'' based on users assessments and to propose methods in philosophy and economics; value of information; value and instruments for similar studies of library and information services in general. In the first part of the report, of information services; the connection between value we discussed the underlying concepts related to value, and relevance; and related studies. The result was a framewhich must be clarified to proceed with any pragmatic work, that is, a theory of use-oriented value of information study of value. This established a theoretical framework, and information services, establishing the rationale for i.e., a theory of use-oriented value of information and proceeding with the pragmatic part of the study, reported information services. The theory drives the models used for the pragmatic part of the study resulting in a Derived in this part. We developed two use-oriented models: one Taxonomy of Value in Using Library and Information Serrelates to use of information, called the Acquisition-Cogvices. In this, the second part, we deal with the specifics nition-Application or A-C-A model, and the other relates of the study: importance of a taxonomy; the method used to use of information services, called the Reasons-Interacfor gathering data on user assessments of value in five tion-Results or R-I-R model. In this part, we will refer research libraries, involving 18 services and 528 interviews with users; development and presentation of the implicitly or explicitly to this theoretical framework and Taxonomy; and statistics and tests of the Taxonomy. A to the models in particular but will not repeat their denovel aspect is the division of value of information serscription. vices into three general classes or facets: (i) Reasons In this part, in the Introduction, we present the connecfor use of a service in the given instance; (ii) quality of tion with Part I and the objectives of the study. In Section Interaction (use) related to that service; and (iii) worth, benefits, or implications of subsequent Results from use.
2, we discuss importance of a taxonomy. In Section 3, we describe the methodology for collection of data. In section 4, we present the methods for analysis of data to