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Studying the processes during implementation of enterprise systems

✍ Scribed by Melissa Sedmak

Publisher: John Wiley and Sons
Year: 2010
Tongue: English
Weight: 202 KB
Volume: 17
Category: Article
ISSN: 1092-4604
DOI: 10.1002/kpm.336

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✦ Synopsis

Abstract

This paper explores the processes that occur during the implementation of an enterprise system (ES). It seeks to identify the most prevalent and/or that which has the most impact on the implementation. Data was collected through a case study of a SAP implementation on the UK site of an international durables manufacturing company. The research questions focus on the method for capturing and analysing process related data, as well as on what the actual processes are. Communication was found to be the most prevalent of processes highlighted by the interviewees. The implications for research and practice are discussed and directions for further research suggested. Copyright © 2010 John Wiley & Sons, Ltd.

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