๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Stress reactions in organizations: Syndromes, causes and consequences

โœ Scribed by Abraham Zaleznik; Manfred F. R. Kets De Vries; John Howard


Book ID
102774841
Publisher
John Wiley and Sons
Year
1977
Tongue
English
Weight
989 KB
Volume
22
Category
Article
ISSN
8756-6079

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โœฆ Synopsis


This study examines the prevalence, causes, and consequences of stress reactions among over 2000 high status members of a large organization in Canada. Five stress syndromes were identified: emotional distress, medication use, cardiovascular disturbance, gastrointestinal disturbance, and allergy respiratory disturbance. The study demonstrates the effects of sociocultural variables on selected stress responses to compare typical symptoms of French vs. English Canadians, and in demographic variables such as age and sex as reflections of stages in the life cycle. Once the sociocultural and demographic effects were isolated, the study revealed a major occupational effect in the distribution of stress syndromes. Managers compared with staff and operations people show a low prevalence of stress reactions. The explanation of this finding led to the evaluation of four possible causes: the maturity effect, the vulnerability effect, the bureaucratic effect, and the power effect. The first two causes assume the objective stressors in the environment are about the same for all occupational groups in the study and the variations in symptoms result from major personality factors held in common among the occupational groups. The second two causes assume that the variations in symptoms result from major differences in the environments of the three occupational groups. Analysis suggests that psychodynamic factors affect the tolerance for stress and the choice of syndrome. The environment, particularly the frustrations and deprivations associated with bureaucracy and the lack of power, activates the defenses against anger and rage that in turn lead to symptom formation. The study concludes with the paradox of the bureaucratic experience. Designed to minimize the uses of power in negotiating work procedures and relationships, bureaucracy requires the mobilization and uses of power to, at a minimum, reduce the risks of falling ill from frustration and anger and, at a maximum, to sense one's impact on events. cc3 EACTIONS to stress occur in individ-R uals in the form of emotional and physical symptoms. The consequences of these reactions appear in reduced motivation to work and lowered productivity, both of which result in economic costs to organizations. A question of major theoretical and practical importance is what causes stress reactions. Identifying causes, apart from biological predispositions, requires careful attention to individual, cultural, and organizational factors. Following Miller (1971;1972) and other systems theorists, analyzing the interaction of forces operating at different systemic levels may differentiate cause and effect in a morbid stress cycle. It may also guide the development of preventive and treatment programs by assigning priority to appro-KEY WORDS: stress illnesses, occupational stress, * Graduate School of Business Administration,


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